Customer Testimonials
Safford
Donāt trust this dealer!
Purchased a 2017 Grand Cherokee. Sales rep said it comes with a 3-month/3000 mile bumper to bumper Chrysler service warranty. I had my first opportunity to use the warranty 2 months after purchase. I closed the driverās side air vent. The next day I opened the same vent and no air was coming out. I also noticed a persistent squeak from the right front wheel that was only heard at low speeds. I called service and made an appointment for service.
The air vent was evaluated by the service manager when I arrived. He said, ā... Read More DealerRater - Apr 29, 2025
I first purchased a Jeep from this dealership in 2014 and had such a great experience that I knew I had to return when it was time for my next vehicle. This time, I worked with Daniel, David, and Brendan to purchase a Durango, and they were simply the best team to negotiate such a big decision with.
From start to finish, they were responsive, kind, communicative, and upfront always making sure I was educated on my options and never feeling pressured. I truly felt they had my best interest at heart, even working late into the night to help me ... Read More DealerRater - Mar 10, 2025
Worst dealership experience ever. I'm so disappointed in you. I've been looking g for months. Find the 21 Mustang at your dealership. You sell the car while I'm making deal, awaiting deal sheet for bank. And you sell and say Sorry. No thank you. Glad you didn't get my money. Never again. You are the worst. William the salesman should seek other work. SHAME ON YOU
I wish I could give them a better rating, but my experience doesn't allow. I purchased a $98K truck from them which they delivered. The delivery driver damaged the truck upon unloading. I was given the run around about the repairs. Safford pawned the whole thing off on me because they only hired the delivery company. They never gave me any information on the company so I spent weeks tracking and getting their insurance information.
I now sit here wit expired temp tags. I informed the sales rep and the sales manager (David Black). I was told over a ... Read More DealerRater - Nov 20, 2024
Super team at Safford of Warrenton! Dave, Mo, and Sam all worked hard to get us into our 2025 RAM 1500 Limited. Very happy with the people and the truck!! (We did not finance the vehicle.) Dealership was also immaculate--very much appreciated. We would not hesitate to buy another vehicle from Safford of Warrenton!
I hate to leave bad reviews but this one was just horrible. Dropped off our work truck on 7/9/2024 and it was not even looked at for a few weeks. Finally, a MONTH later after I had to keep bugging the service rep, they finished repairing it and charge me $1,266.85 for FUEL FILTERS! The service rep I called multiple times and would flat out tell me our vehicle is in the shop and it wasnāt. We have GPS and dash cams in all our trucks and know exactly where each and every vehicle is at all times. When I stated ... Read More DealerRater - Aug 12, 2024
Nick Heroux was excellent to work with. He was not pushy and didnāt try to pressure us. He did some searching to try and find the best fit for us.
I wanted to spread the word. The team at Safford Jeep of Warrenton did an amazing job! I love my Jeep Wrangler 392, go see David Black the General Sales Manager, Bill my sales guy and Sam in finance. Awesome š people and team.
I have the most terrible experience with this dealer.
went i call for information about getting a car, everyone was so attentive and Eaven manager call me to ask about getting the car.
now that i bought the car no one answer me, sad because my tags are getting expire. and i have been calling living messages to Kenneth salesperson the tags lady i forgot the name. and no one since to care about my situation.
i don't recommend this dealer because i don't what no one else to go true this terrible experience.
is very frustrating went ... Read More DealerRater - Feb 10, 2024
It was time to buy a new Dodge for 2024. After owning a 2006 Dodge Stratus for the past 17 years, and with ownership of a used Dodge Spirit 6 years prior, I became a Mopar fan. I had absolutely no major problems with the Dodge cars in the past and decided to continue to buy them. As a college professor I needed safety , reliability, and economy in a car as top priority, and Dodge filled that bill.
I saw a 2003 Dodge Charger for sale online at the Safford Dodge (etc.) dealership in Warrenton, VA. this past week and decided to inverstigate it. The ... Read More DealerRater - Dec 23, 2023
Friendly staff. Very knowledgeable about car buying process. Not pushy. Would definitely recommend to family and
Chris Lail was awesome and professional from beginning to finish. In and out and had my ride clean.
Everything went very well. The Service Advisor had my vehicle in and out very quickly as promised.
Easy to deal with and I was out with my new vehicle within 3 hours.
Made the entire process rather easy and hassle free. Really looked out for my best interest.
Always keeps you informed about your vehicle and work being done. Very helpful making appointments easy.
Very professional, excellent work on my vehicle. Recommend them for services on vehicleās 100%
Service Dept. fit me in with no appointment. Very professional and personable staff. Quick and complete service.
Visited to schedule a service appointment and was same day. Service was completed quickly and the service staff was professional and attentive.
Easy to deal with. Quick to respond to questions and quick to get to best price
Friendly and professional service and treated me with respect and courtesy. Fast service as well
Great Service as usual. One of the great things about Safford is the service I always receive
Good inventory, Preston is an intelligent, well spoken young man who is very well mannered. Price was good.
Very knowledgeable, friendly. Kept me updated on the service on my Jeep, how long it would take.
Great experience. They were very efficient and courteous. Will certainly use them in the future.
VERY dishonest. Verbally agreed to purchase a particular warranty and to a certain interest rate. My son went to sign paperwork, while being instructed to sign on an electronic keypad, he couldn't see what he was signing, wasn't offered to see the paperwork or the computer screen, and when he asked about terms, he was simply told repeatedly "it's on the USB". He signed assuming they were being honest, but upon review of the USB (no paperwork provided at the time of sale anymore by this dealer) the interest rate is half a point higher, ... Read More DealerRater - Nov 7, 2022
Fast and efficientā¦ thank you !! Employees are knowledgeable and friendly. Would recommend your service to my family
Thank you so much for helping my mom, Roslyn Argabright, get her new Jeep Compass Trailhawk. Bill helped her with everything and took the time to explain and answer all of the questions she had. We are extremely satisfied!
The provide good service and are personable and friendly. Love text message communication, with quick responses.
No response to my email, dont use shuttle, they dont pick you up, not good
Service Advisor staff extremely friendly (even though short staffed due to holiday weekend). Slightly frustrating it took a long time for LOF, rotate & check-out for noise but understand things happen. Not service advisors fault. Very knowledgeable, upfront, friendly & accommodating.
Took my 2019 Jeep in for an oil change and state inspection today. Was told that in order to pass the safety inspection i would have to buy 2 windshield wipers at $30 (per handwritten note from Service Tech). When i questioned this, i was told that the wipers were "fringed"... used them this morning on the way to work without any fringing... must have gotten fringed on the way from work to the dealership. Please note, my wipers were about 6 months old. Grudgingly agreed, just to see that the actual charge was $35/wiper. Total cost for oil change, free state ... Read More DealerRater - Sep 7, 2022
I was always very pleased with my service here until today. I have a 2013 RAM Limited 3500. I do not drive it much (35000 miles total only) but every year I take it in for oil change, state inspection and general maintenance. This time I had a detail as well. Dropped it off Sunday evening and picked up this morning. First they found condensation in the left headlight and wanted to charge me $1200 to repair it to pass inspection. I do not mind paying for service but I found the same OEM part being sold by Mopar for $581ā¦ WOW. I got their ... Read More DealerRater - Sep 1, 2022
Okay, took my vehicle in for warranty service only to have them tell me they need to order the parts. I made the appointment a month out so they could get the parts. This was their recommendation! After picking up my vehicle and being told one of the warranty parts was completed, they wanted to schedule another appointment. I advised them to call me when they had the part amd THEN we will schedule it. Forward three weeks and I get a call asking if I had my vehicle serviced there. I replied yes. They stated they have parts in ... Read More DealerRater - Sep 1, 2022
They are great but a couple of things no sticker to advise when next oil change. Tired rotated but doesnāt appear pressure was checked.
Friendly. Know the product. Very good service. Very helpful. I would recommend them. Happy with my Jeep
Clark scheduled my appointment for the next day after the engine light diagnostics. Clark confirmed the parts were in-stock and kept me appraised of the progress. This was another positive experience at Stafford. Keep up the great work/service!
I've bought several vehicles from this dealer, always get great service. Sales people's are not pushy.
Best car buying experience I ever had! Everyone was professional and pleasant to work with.
Not happy that I called and scheduled an appointment over a week in advance to change my oil and rotate tires and it still took 2 1/2 hours. That is unacceptable.
The easiest and best buying experience that Iāve ever had. Gonzo and Brandon were the best! Donāt go anywhere else!
They are great.I have been with for 4+ year .always on time and happy with their job.
Service was phenomenal, all needs and expectations met same day in my vehicle always comes out better than it did before. Customer service beyond point every time.
Fast and easy, best experience buying a car. Chris was great, can't say enough how helpful and professional he was. This is the second Jeep we've bought from Safford Warrenton and we'll definitely be back.
Has a good experience purchasing my truck at safford ram, sales man did a good job on first sale
Great service. Explained everything well. More importantly, the vehicle was serviced properly and was finished when promised. Will recommend them and use them again.
Excellent customer service. We would highly recommend purchasing a vehicle from Safford Chrysler Jeep Dodge Ram of Warrenton
Stafford always provides great service in a super clean comfortable dealership. Got the 60K mile full service for my Citadel. It's true, "Stafford & Great Service are Synonymous."
Had a 8.30 appointment for an oil change and it took 2 hours. All I got was a sorry. Then when it was done the paperwork was on the guys desk he told me to wait until he did someone elseās paperwork. Why do they give you a time for a appointment if it takes an 1 1/2 hours to get on the rack. Not pleased.
The service that was rendered was excellent. I have no complaints whatsoever. Would recommend them highly.
The service process was fast and efficient and everyone was helpful and friendly, consistent with past experience.
Bad communication, rude employees, go elsewhere if you actually want a good car buying experience
My service advisor Clark was very professional and extremely knowledgeable. I always have a great experience getting my car serviced there.
Clark was very helpful and friendly . I originally came in for an inspection but he worked me in to do an oil change, tire rotation and 4 wheel alignment. It saved me from having to come back another day. Thanks Clark!
This is our go to dealership for services needed for our Jeep. Efficient and excellent service.
My service rep was personable and had my truck ready sooner than promised. Unlike previous experiences.
Was greeted with a friendly attitude and all concerns dealt with in a professional manner. Thank you.
Had my car serviced for 1st time! It was easy without any headaches or glitches!
Did good job and while I still have rough shifting. When taking off they tell me that should work itself out. If not to bring back to check out. Transmission was an aftermarket one.
Prompt appointment time always and frequent feedback. Thorough service and never any follow-up problems. Polite and courteous staff.
General Manager Kevin Myers lies and cheats to avert responsibility for tying to void my Warrantee. Safford service department attempted to hide damage they caused during warrantee service and it resulted in destroying the motor. Safford of Warrenton stripped the threads on the main crank shaft, then broke the timing cover and attempted to hide it under RTV silicon. They didn't tell me that all the oil in my engine would immediately leak out. On a freezing cold night putting me in danger. Mr. Myers is trying to convince Hall Jeep of Virginia Beach to lie to Mopar and ... Read More DealerRater - Mar 15, 2022
Terrible experience with Preston Meadows and the General Sales Manager, Drew Huttner. Neither of these people seem to care at all about the customer experience. They are slow, non-responsive, don't pay any attention to details and really don't seem to care in the slightest. I will never buy from this dealer again and would advise everyone to avoid this dealership. I have purchased many cars in my lifetime and this is by far the worst experience. You would have thought that at least the manager would feign interest but even he was non-responsive.
My visit was pleasant. Everyone was so nice. The service rep was excellent. I also enjoyed seeing my sales rep.
Good job and in a timely manner. Able to work on my laptop while waiting.
Very helpful and pleasant staff. Came in for a service appointment and Vicki was super friendly. Short wait time and great communication on service needs. Just a wonderful experience!
Very disappointed it took 3 hours for oil change and state inspection. And in the past they automatically did inspection and I never had to pay for it.
Great buying experience! Sam and the team got me the vehicle I was looking for. No fear about pricing and the process!
Transaction was painless and easy got us out quickly vehicle was clean and my sales woman went over everything about the vehicle
Dalia was very helpful to us when we went in to look at a few rams
Great price on our trade in and this dealership was willing to work the price of the new truck down to where we wanted it.
Always efficient, friendly and respectful service from this dealer. Sales and service are exceptional. All the staff are courteous and knowledgable.
I have a new lease. Within a couple of months of the lease starting, the paint started wearing off of the hood of the Jeep Gladiator. I told my salesperson. I was told to see the service manager. I went to see the service manager, who after left their employ and had never sent in my query to Chrysler. So when I called to follow up, I talked to the new manager, and when I went to see him last week, he basically said they couldnāt do anything about it and he wasnāt going to send it into ... Read More DealerRater - Dec 8, 2021
Whether my first Jeep or third, plus service, they always make you feel like their #1 customer.
This is the second time Iāve visited Safford for service on my Jeep. Both visits have been great. The work was done professionally & timely. They didnāt go looking for things to fix that werenāt required. The service attendant got the work completed quicker then anticipated & the final bill was a nice surprise. I got my Jeep from a different dealership but when itās time to replace it Iām going to Safford
Recently I purchased a B5 Blue Challenger from Stafford Chrysler Jeep Dodge Ram of Warrenton and unfortunately did not have a good buying experience. I traveled roughly 400 miles to this dealership after being told things about the challenger that were not true upon arrival. I was told that the vehicle had no significant scratches on the car and it had a fairly deep one that would not be able to be buffed out in the mirror and the car was not stock it did indeed have a muffler delete. I gave Dustin my salesperson the benefit of doubt and overlooked ... Read More DealerRater - Nov 3, 2021
The whole process went very smoothly. Thank you - the car was at one of there other dealerships, so they had the car come to us. Very nice Sales staff.
Service was fast and friendly, would recommend it to my friends and family. Great service!
Provided prompt service that was detailed and thorough. Worked with third party warranty company. No issues.
I brought my vehicle in for service due for 94,000 mi check. They kept it from 7 AM to 4 PM and only accomplished an oil change when I left instructions to do any and everything needed for the service. I was told over the phone it needed flushing of brake system and some other fluid replacement. I TOLD them explicitly to do that stuff and they IGNORED me. I can't tell you how enraged I am. To make it worse they kept the vehicle long enough to do that stuff. I made an appointment for that reason. Why did they not ... Read More DealerRater - Oct 13, 2021
Getting better all the time! I've been using their sales and service department for many years!
Not sure why I wanted my time setting up an appointment when it took them 4 days to look at my truck and they have really increased the oil change prices for the diesels. It will be my last time going here for ANY maintenances in the future.
Easy to make appointments and staff are friendly with fast checkout. Great for buying and service.
I drove down to Warrenton, VA from New Jersey as the dealer in my town only had white cars (which I didnāt want). My local dealer was annoyed that I wouldnāt take a white car. They said it would be 8-10 weeks to order my color with the options I wanted. At Safford Chrysler Dodge Jeep, they had the exact car I wanted (color and options) sitting on their lot. It was worth the drive. They were very friendly and knowledgeable. I would definitely recommend them and I wouldnāt hesitate to drive down again in the future.
... Read More DealerRater - Sep 7, 2021
First time at this dealership. Went in for a screen issue and got it resolved quickly and easily, where another dealer was unable to resolve for us (car still under warranty). Great experience all around - wonderful service, great people, and nice location. Definitely making this my go-to dealer.
This is our hometown dealer and we were happy to support local businesses. We were very pleased with the salesmanās knowledge and attitude and the buying experience was top notch with everything being electronic. Special ordered our car so not a lot of haggling which always makes for a nice experience. We would both recommend them and use them again.
I have always been happy with Safford. Especially Bob and the service manager who helped me get some Warranty work completed before my Warranty expired. Real happy with the work the body shop did.
I own a promaster mini van that I did not purchase from this dealer. I'm here for a service issue. Worst customer waiting room.
One of the easiest car purchases I have ever made, great salesmen, manager and finance, I would recomend to anyone looking for a new Ram
Great people, professional at their craft!! This is my 5th truck best dealership in area.Iāll keep using Warrenton dealership out of all of Stafford dealerships
The Service Department representatives at Safford are exceptional. For this latest appointment, Sam served as my representative. Sam was kind, patient, thorough in his explanation of what needed to be done and helped me prioritize what was most important to address. Thank you, Sam!
From the moment I walked in the door of the dealership I couldnāt help but notice the professionalism of the staff. My salesperson Devon was there to support me through the sale. Friendly, attentive, and knowledgeable.
Safford had a large selection of vehicles and made the buying process easy enough that we drove from Pittsburgh, PA to buy our Wrangler there.
Stafford Dodge always accommodating when I call for appointments or when I stop by. Itās a Very clean facility with courteous staff in all departments throughout.
Great overall sales and purchase, easy process, very nice people and helpful. When time comes will do business with this dealership again. Special thanks to all we met and worked with
Tim, Preston, Neil, and Omar all did a great job in the purchase process of my 2021 Ram 1500. Nice dealership that worked with me on my requirements to make a purchase. Highly recommend.
Pricing is artificially low. They advertise a price to get you in the door. Than they add freight $1,600 and dealer paperwork $899 onto the price. So you will never get the car for the price advertised. Sure, they disclaim this elsewhere so can say you didnāt read the fine print. Look for a dealer who is transparent about their pricing. They are out there. I will not buy anything from them. My money is going elsewhere.
My complaint is with Safford Chrysler Jeep Dodge Ram of Warrenton, VA. The service center has been very dishonest, blatant lies. I took my 2016 Ram 3500 in for a Recall on a steering linkage. The 1st time I took it in, they told me the part would be replaced with NEW parts, and not welded. Great, picked up my truck after 2 weeks. Later took the truck in for two new tires and an alignment. Much to my surprise the alignment can be completed because Safford had welded the linkage after we discussed that it WOULD NOT BE WELDED. Alignment shops will ... Read More DealerRater - Feb 10, 2021
Purchased a Ram 1500 āLimitedā. Great experience with the sales rep Kenneth McCarty. Honest, attentive and informed. Safford Dealership leadership always presented a professional approach and experience. Thanks
Everything was great and the work was spot on. I really appreciated gettjbg everything done on a Saturday morning. It was a big help with my hectic schedule.
Been looking at vehicles for 3 months and met with many sales reps during this period. I was fortunate to work with Preston at Safford Jeep Chrysler and had a great experience purchasing my first car in 16 years. Very helpful, honest, and easy to work with.